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Administration

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1. When does the Common Council meet?

The Council meets on the first and third Tuesdays of every month beginning at 6:30 p.m. at:
Municipal Center Community Room
312 W Whitewater Street
Whitewater, WI 53190

In the event that an election falls on the date of a regularly scheduled Council meeting, the Council meets the following Thursday also at 6:30 p.m. at the Municipal Building.

2. How can I run for the Common Council?

Beginning on December 1st of each year, interested residents of the City can circulate nomination papers for positions on the Common Council for positions that expired the following April. These nomination papers and other required election forms can be obtained by calling the City Clerk’s Office at 262-473-0500.

3. How do I obtain a bartender’s license?

To obtain a Beverage Operator’s License, commonly called a “Bartender’s License”, you must first enroll in or complete a Responsible Beverage Operator’s course. These courses are offered by the area technical schools. If you prefer, you can take an online course through one of the courses approved by Wisconsin Department of Revenue.

Bring your certificate of completion to the City Clerk’s office, where you will be asked to complete an application. Prior to license issuance, the Police Department will process a background check on the applicant. Police Department approval is required for all Bartenders’ Licenses. Licenses all expire on June 30th. License fees are $15 for a one year license and $25 for a two year license.

4. How can I become a member of a city board or commission?

The City has citizens serving on the following City Boards and Commissions:

• Board of Zoning Appeals
• Common Council
• Community Development Authority
• Community Involvement & Cable TV Commission
• Disability Rights Committee
• Equal Opportunities Commission
• Ethics Committee 
• Landmarks Commission 
• Library Board 
• Parks and Recreation Board 
• Pedestrian and Bicycle Advisory Committee
• Plan and Architectural Review Commission 
• Police and Fire Commission 
• Urban Forestry Commission 
• Whitewater University Technology Park Board

If interested in serving on any of these municipal groups, local residents are encouraged to complete a Citizen Service Information Form or by calling the City Manager's Office at 262-473-0104. The Common Council President and City Manager reviews information submitted by all citizens who wish to serve and makes recommendations for appointment to the Common Council. The Common Council makes all final citizen appointments to municipal boards and commissions.

5. How do I register to vote?

You may register to vote any weekday between 8 a.m. and 5 p.m. in the City Clerk’s Office. You must provide your Wisconsin Driver’s License Number, or, if you do not have one, the last four digits of your social security number. Please bring proof of residence (utility bill, real estate closing paperwork, etc.).

You may also register to vote at the polls on election day. Proof of residence will be required before registration can be approved. Please call the City Clerk’s office at 262-473-0500 with any voter registration questions.

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Community Development Authority

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1. What kinds of financial assistance can the CDA provide to businesses?

The CDA offers Economic Development Loans to prospective businesses. Loan amounts are based on the prospective businesses' needs and ability to create new jobs. Contact the CDA office at 262-473-0525 for a manual and application.

2. What does it take to get a Facade Loan?

The Facade Loan Program provides financial assistance for downtown building facade renovations. Contact the CDA office at 262-473-0525 for a manual and application.

3. How do I qualify for financial assistance to make improvements to my home?

All applicants must live within the city limits and must qualify as low to moderate income. Income levels are published yearly by the Department of Housing and can be found on the Department of Commerce website.

4. What types of improvements can I make if I qualify for assistance?

The types of improvements that may qualify under the program are improvements necessary to make your property decent, safe, sound and sanitary.

5. What financial assistance can the CDA provide me for home improvements?

If you qualify as low to moderate income, the CDA may provide some money for your home improvements. Contact 800-552-6330 for a complete manual and application and to discuss the program in more detail.

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Finance

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1. When do the water bills come out?

Water bills are mailed on the first business day of every month. The bill will show the current amount due, and the amount due if paid after the due date. You will need to tear off the top portion of the bill to include with your payment.

2. Can I have the monthly utility billing automatically deducted from my bank or credit card account?

Yes, it can be set up to automatically deduct from your checking account, savings account, or MasterCard or Visa credit card.

3. What forms of payment can I use for the payment of transactions with the City?

We accept MasterCard, Visa, debit cards, Cash, checks. The City of Whitewater does not accept credit or debit cards for the payment of property/personal property taxes.

4. Where can I drop off my utility payments?

You can drop off the payment of utility bills at the following locations:

• Finance/utility counter
• City Municipal Center Drop box located near entrance of the City Municipal Center
• Commercial Bank of Whitewater
• First Citizens State Bank

5. What kind of business can I conduct at the Finance/Utility office?

• Notary services - free of charge
• Payment for City services in which an invoice(s) was generated
• Payment of ambulance billings
• Payment of utility bills (water/sewer)
• Payment of your property tax first installment
• Purchase attraction tickets
• Purchase dog licenses
• Purchase refuse/recycling bags
• Transfer/set up utility services

Where to Make Payments

We do not accept payments for parking tickets at the finance/utility counter. They can be paid at the Police administrative services counter on the same floor. They may also be placed in the drop box at both entrances to the City Municipal Center.

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General FAQs

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1. Are licenses required for pets?

Dog licenses are required and valid for one calendar year. Dogs must wear licenses and rabies tags. A current rabies certificate is required to purchase an animal license.

Although cats are not required to be licensed, they must have a current rabies tag. Licenses are available for purchase at the Finance Department of the Municipal Building.

2. What are the animal control rules in the City of Whitewater?

You must have your dog under voice command or on a leash. If your animal is at large it will be impounded by the Walworth County Human Society. There is a $30 fee that must be paid to the City Treasurer before your animal is released.

Animals which habitually bark or cry are prohibited. Please review Municipal Ordinance Chapter 9.08 Animal Controls for further information regarding your responsibilities as a pet owner. Citations can be issued for noncompliance of these ordinances.

3. Where is parking prohibited?

Parking is prohibited on most Whitewater streets between 2 to 5 a.m. throughout the year with the exception of winter parking restrictions. This begins on November 1st and ends on March 31st (parking is prohibited on all city streets from 2 to 6 a.m.). On-street parking is prohibited when snowplowing or snow removal operations are in progress.

Parking is also restricted within 4 feet of a driveway and 10 feet from a fire hydrant. There is also no parking within 15 feet of the near limits of a cross walk and anywhere else where restricted by signage. Other than on a paved parking lot or driveway, parking is prohibited on front and side lawns. Uncovered storage of unlicensed, junk, and/or unregistered vehicles is prohibited in all residential neighborhoods.

Note for Winter Parking. There is no parking on any street in the City between the hours of 2 am and 6 am on any day from November 1st of each year to March 31st of each year. In addition, special arrangements may be made in advance by contacting the Department of Public Works. 

It is unlawful for the operator or owner of any vehicle to park the vehicle on any street in the City between the hours of 2 a.m. and 6 a.m. on any day from November 1, 2020 through March 31, 2021, except as hereinafter provided:

• Physicians and surgeons shall be permitted to park vehicles at any time when the physician is on emergency call.
• Parking shall be permitted in the downtown parking area after 5 a.m. of such period.
• By special advance arrangement with the Public Works Director.

Any person who violates the provisions of this ordinance shall be subject to the penalties and provisions set forth in Sections 11.56.010(4) and 11.56.010(5) of the Municipal Code.

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Lake Drawdown

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1. Why don’t they just deposit the dredged material on the farm fields close by the lake?

The Wisconsin Department of Natural Resources determines where we are allowed to deposit the dredged material based on the soil conditions of the deposit site.  This was determined as part of our dredging permit application.

2. I noticed the contractor was not working during the hours that were listed as what would be worked this past week?

The schedule that is sent out on a weekly basis is what was determined as possible times that the contractor could work. The schedule is determined by weather and ground conditions. The project is at the mercy of the weather. When it is above freezing and sunny they may have to stop work. This is why working through the nights and weekends when it is cold become necessary.

3. Why are they not dredging the whole lake area?

The dredging project is focused on the areas that were predetermined as part of the dredging plan and permit process. The dredging area is focused on a navigation channel through the lakes as well as dredging in the park areas.  On Cravath Lake they are currently dredging from the south end and working north. On Trippe they are working from the middle part to the south along the channel. All areas being dredged are based on what the contractor is able to dredge based on the weather and ground conditions.

4. The mats or timbers on the lake bed don’t follow all the way down the lake. Does this mean they will not dredge all the way down to the south end?

The mats or timbers that are placed on the lake bed are put in areas where the frost is not deep enough to drive on. Some of these areas are wet due to water levels or springs that keep an area wet. The mats allow the equipment to travel where they need to go.

5. How much frost is in the ground and how much is needed to work on the lake project?

The contractor needs 18 inches of frost or more to move the fully loaded dump trucks on and off the lake bed. In areas where there is not enough frost they either use timber mats or load the truck with a smaller load.  

6. How long will it take to complete the project?

The contractor will work until the weather gets to warm, the city has exhausted its funding or the project is completed, which ever happens first.

7. What is a lake drawdown?

For Cravath and Trippe Lakes a drawdown would be performed by opening the dams and allowing the water level slowly lower until the water level is down to a stream bead. A Lake drawdown is one tool that can be used to manage aquatic weed problems. Lake level drawdowns often start in the fall and continue through the winter when water recreation uses are at their lowest. Most aquatic weeds are found near the shallow shoreline. Our drawdown will start on July 8, 2019 and be an extended drawdown that will last until the spring of 2021.

8. What are our personal dredging options during the drawdown? Are there any exemptions? Can I remove any material without a permit?

The dredging exemption is for manual dredging, which means dredging by hand or using a hand-held device without the aid of external or auxiliary power. View more information on the manual dredging exemption.

DNR also has a New Small Scale Dredging Permit, which allows for the removal of 25 cubic yards over 5 years. Landowners would have to comply with the conditions of the checklist.

Permit Info

Larger scale dredging permits need to follow the process outline. 

9. Why would the City of Whitewater do a lake drawdown?

We are trying to freeze out and control invasive aquatic plants, including Starry Stonewort & Eurasian Milfoil. We currently perform a weed harvest twice a season to reduce the number of weeds in our lakes. An extended drawdown has many other benefits to the lake including sediment desiccation, which means the silty or mucky bottom can compress up to 1/3 of its depth when fully dried out. This would result in deeper water in our shallow shore areas. This along with a dry dredging while the lake is drawn down would allow for deeper lake and a navigable channel for recreational use. An extended drawdown also would also allow other invasive species to be controlled, while some beneficial native plants, that provide excellent fish and wildlife habitat, are expected to rebound. The extended drawdown would also give the city and/or DNR an ideal chance to inspect the dam while it’s dry.

10. When will the drawdown begin and how fast will it go down?

The drawdown would begin the July 8, 2019 and would be part of a two-year process ending in the Spring of 2021. The lake would be drawn down slowly allowing for fish and wildlife to move up and down stream. Dredging some of the lake area would take place in the winter of 2020/21. The lake would then be allowed to refill in the spring of 2021.

11. Is there concern about how long it will take to fill back up?

If we get average rainfall in the spring, the lake should be back to normal levels by June of 2021. If we get a lot of snow or early season rain it could be full even quicker.

12. What will happen to the fish and other wildlife in the lake?

The drawdown must happen gradually so all fish and wildlife have enough time to locate to deeper water. The fish are expected to move with the water as the lake level goes down. It is possible that some fish may perish if they don’t move up or down stream quickly enough, but this is not expected to be significant. After the drawdown process is complete there will be a plan in place to restock to allow for a healthier fish population to return.

13. Is there a list of contractors providing shoreline work?

The DNR does not generally recommend contractors.

14. Can we remove trash from the exposed bed? Can we remove material such as broken glass?

If the removal of the material is by hand, the manual dredging exemption would apply if less than two cubic yards. If the removal is not by hand, it would fall under the conditions of a dredging permit.

15. Can we use this opportunity to add pea gravel?

Riparian owners can place pea gravel above the ordinary high-water mark; below the ordinary high water mark a permit is required. More information on pea gravel.

16. Can we remove large boulders/rocks?

Yes, if done by hand. If any machinery is needed, it would fall under the conditions of a dredging permit. If less than 25 cubic yards, it may qualify for a small-scale dredging permit.

17. Can I replace or repair my rip rap?

DNR has a general rip rap repair permit.

If a riparian wants to repair rip rap on their property and they don’t meet the conditions necessary to get the general permit, they can apply for an individual permit. View for more waterway information.

If a riparian wants to replace their rip rap entirely, they may qualify for an exemption from permitting.  For more information on that, see the exemption checklist below. If the riparian does not qualify for the exemption, they can apply for a permit.

18. Can I put in new rip rap? If not, what are other options other than rip rap for shore stabilization? What if I need rip rap to protect from man-made waves (boat traffic)?

DNR has a general permit for the placement of new rip rap. Riparians should see the checklist to see if they meet the conditions. Otherwise, biological shore erosion control  is a good option for shore stabilization. These activities are exempt from permitting, provided they meet the conditions of the exemption checklist.

19. Will the starry stonewort be sent downstream during the drawdown?

The starry stonewort bulbils and stems are heavier than water and typically sink to the bottom, so it is unlikely that many will be transported downstream by water currents. This species also hasn’t been found near the outlet dam. It could be possible for some pieces to move downstream in the outflow, but the risk would be higher for species with floating fragments that are found close to the dam.

Boaters are the number one-way aquatic invasive species are moved between lakes. Remember to inspect your boat and trailer, remove aquatic plants and animals from your equipment, and drain your boat, live well and equipment before moving to a new lake, and put your catch on ice to help prevent the spread of aquatic invasive species.

20. Will I be able to walk on the lake bottom?

The exposed lake bed should freeze over the winter although there may be soft spots in areas where groundwater enters the lake. The severity of freezing will depend on the weather conditions this winter. Snow cover will insulate the exposed lake bottom and warm weather during the winter will allow water to run under the snow/ice layer. A cold and relatively dry winter will provide the best conditions for solid and deeper freezing. The DNR will measure the exposed lake bottom surface this winter to determine the depth of sediment freezing.

21. Will the boat launches be open this Fall, Winter, Spring?

The boat launches will be open, but it will likely be difficult to get boats and trailers to the water edge after the drawdown this fall.

22. Can I remove the plants from the bottom of the lake in front of my house?

Removal of living plants is only allowed in a single 30-foot-wide path adjacent to a landowner’s property, and only if the area is not located in a sensitive area as determined by the DNR, and the removal doesn’t interfere with the rights of other riparian property owners.

23. What plants or algae will die during the freeze and which will come back next spring/summer?

Aquatic plants that reproduce mainly by seed are known to be most successful following drawdown. Muskgrasses (Chara), Naiads, and thin-leaf pondweed species have been the most successful following other lake drawdowns. Plants that reproduce mainly by rhizomes and vegetative reproductive structures (winter buds, turions, bulbils) such as milfoil, coontail, and certain pondweed species are expected to decrease following drawdown. It is expected that emergent plants (cattail and bulrush) will recolonize shallow water areas to some extent the year after the drawdown. These plants have evolved to adapt with changing water levels and may benefit from the extended drawdown.

24. This year there was all this green stuff floating on the water over the past few weeks, what is that and will it go away next year?

This is likely a filamentous alga called Spirogyra or a similar species. Spirogyra is a native green alga that grows on the lake bottom in early summer. Air bubbles get caught in the algae and it eventually floats to the water surface and decomposes. Aquatic plants cause some shading of the lake bottom and prevent the growth of this type of algae to some degree. Excessive removal of aquatic plants means that there will likely be more Spirogyra. The amount of aquatic plants that return following the drawdown will likely dictate the amount of filamentous algae that is floating in the lake.

25. I’m losing 2 seasons of my lake use; will this really work?

There are numerous examples in Wisconsin and elsewhere that show that Eurasian water milfoil can be substantially reduced for multiple years following an overwinter drawdown if the exposed lake bottom freezes. Preliminary laboratory testing with starry stonewort has shown that freezing, even for short periods of time, will kill the star shaped bulbils that allow for plant regrowth.

In addition, the exposure of lake bottom sediments to dry and freezing conditions can cause the organic sediment in the exposed lakebed to compact and oxidize; increasing the water depth following the drawdown. This oxidation can lead to increased release of phosphorus from exposed sediments initially after the lake is refilled, but less phosphorus release after the initial flush from refill.  

The extent of control of EWM and SSW and compaction of lake sediments will depend on the severity of the two winters and the amount of drawdown that is possible. Colder and dryer fall and winter weather will create conditions for better control of these invasive plants and organic sediments. Cracking sediment on the exposed lakebed is a sign that the lake bottom has dried enough to allow compaction of organic sediments and plant seed germination. The exposed sediments will be checked in winter to determine the depth of frost and freezing conditions.

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Landmarks Commission

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1. How does one apply for Landmark Status?

If you are interested in submitting a nomination for a Landmark to the Landmarks Commission, save this form (PDF) to your computer and fill out the requested information.

2. What does the Landmarks Commission do?

View the 2016 Preservation Activities Report (PDF).

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Library

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1. Does the library have a meeting room for public use?

The library has one meeting room that can be used by groups for meetings that are open to the public and free of charge. Reservations for the room must be made in advance. A copy of the complete Meeting Room Policy and the Facility Reservation Form are available at the front desk or on the library's website.

2. Does the library have any materials for genealogists?

The library has cemetery records for 31 local cemeteries, digital access to the the Whitewater Register and two defunct Whitewater papers, the Whitewater Gazette and the Whitewater Chronicle and many local and county history books. In addition, the library has a subscription to Ancestry.com and HeritageQuest that is free for library patrons to use at the library.

3. What kinds of children’s activities does the library offer?

A current listing of children’s story times and special events is located on the library website.

4. Does the library have a Friends of the Library group?

Applications to join the Friends of the Library are available at the front desk. Annual membership dues are:

• $5 to be a Patron
• $10 to be a Sponsor
• $25 to be a Sustaining Member
• $100 one-time Lifetime Membership

Volunteer Opportunities

Specific volunteer opportunities are also listed on the form.

5. Does the library have a book sale? When is it?

The Friends of the Library sponsor two annual book sales to raise funds. Check the library's website for dates. 

6. Is there Internet access at the library?

Yes. There are 19 laptops with Internet access available at the library. Patrons who wish to use the computers must sign the Internet Acceptable Use Policy at the library.

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Municipal Court

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1. Do I have to appear in court?

You may avoid appearing in court by paying the bail amount prior to your court date. If bail is posted you do not need to appear in court.

2. I want to plead “not guilty.” What do I do?

If you wish to plead not guilty, you may do this by mail. Mail the plea to the address:

Municipal Court

312 W Whitewater Street

P.O. Box 690

Whitewater, WI 53190

Information

Include the charge, your citation number, and your current mailing address. This must be received by the date on the citation. A trial date will be mailed to you with instructions for a mandatory pre-trial conference.

3. What happens if I don’t appear in court and haven’t posted bail?

If you do not post bail and you fail to appear in court, a default judgment will be entered against you. Notice will be mailed to you advising you of the default. If you do not pay your fine, either a warrant may be issued for your arrest or your driving privileges may be suspended up to five years for failure to pay.

4. I appear in court, but would like to consult with my attorney. What can I do?

If you appear in court on your initial court date, you may request a postponement of your plea to consult with an attorney. You may enter a plea of not guilty, guilty, or no contest. If you enter a plea of guilty or no contest you will be found guilty and given an opportunity to speak. If you need time to pay your fine this request will be granted. The court may give you up to 60 days to pay your fine.

5. I violated a city ordinance. What happens next?

For an ordinance violation there normally is just a fine imposed. Most alcohol related violations give the Judge the option to require alcohol assessment, education classes, or suspend your driving privileges in addition to a fine. If any of these penalties are imposed, you will be advised at the time you appear in court.

6. I received a traffic violation. What do I do?

Traffic violations will have a fine imposed. Most traffic violations have demerit points assessed against them. These points are determined by the Wisconsin Department of Transportation. Some traffic violations also will require a suspension or revocation of your driving privileges. An alcohol assessment is required on all OAWI violations. You will be given information regarding these requirements when you appear in court.

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Neighborhood Services

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1. Do I need a building permit to add a deck to my house?

Yes, you need to fill out a permit form and provide the city with a complete plan showing the lot, house on the lot, the deck on the house and lot, the setbacks from the lot lines and the side view of the deck showing the height and railing type that maybe needed (10 feet from the side lot line and 15 feet from the rear lot line) (section 14.04, section 19).

2. Do I need a permit for a shed or detached garage?

Yes, you need to fill out a permit form and provide the city with a complete plan showing the lot, the house on the lot, the location of the shed or garage on the lot along with all other structures on the lot and the set backs from the lot lines and the home (minimum 5 feet from the side and rear lot lines and 10 feet from the home) (section 14.04, section 19).

3. Do I need a permit for new siding or replacement windows?

No, as long as you are not closing up existing windows or doors with the new siding or that you are not increasing or decreasing the size of the windows with the new windows. If you are, then you will need to fill out a permit form and turn in a drawing showing the side elevation of home and the area that you are changing along with the floor plan of the area being worked on. (section 14.04)

4. Do I need a permit for new cabinets or replacing drywall?

Yes, you will need to fill out a building permit and turn in a floor plan showing the area to be worked on. (section 14.04)

5. Who has to remove the snow and/or ice off the sidewalk in front of my house?

If you rent you will need to check your lease and if you’re the home owner you and/or the renter need to completely clean all snow and ice from your sidewalk by 24 hours after the end of a snowfall. For safety this means that any amount of snow or ice on your sidewalk must be completely clean including any dusting or drifting that may happen. (section 12.20)

6. When do I have to cut my grass?

Grass length should not exceed 7 inches in height. It must be cut if it exceeds this height. (section 7.22)

7. How many non-family household members can I have in a single family house?

If you are in an R-1 or R-2 Zoning districts anywhere in the city you can only have 3 unrelated non-family household members. If you are in the R-3 Zoning anywhere in the city you cannot have more than 5 unrelated non-family household members. (section 19.09.520)

8. How do I make a complaint about code violations?

Clink on this link Violation Complaint Form or select Submit a Request on the web site main page. We do require a name and phone number for follow-up information, but you can request to remain anonymous. 

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Police - All General Questions

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1. Does the Police Department conduct ride-alongs?

Citizens having a legitimate interest in observing police patrol operations may request to ride-along with an officer of the Whitewater Police Department. Citizens may make such requests by calling the Police Department at 262-473-0555.

2. Is there a curfew in Whitewater?

Please refer to Municipal Code Chapter 7.62 on minors - curfew and loitering for information about curfews.

3. How can I report crimes to the Police Department?

Call 911 for all emergencies. Crimes can be reported to the police department 24/7 in person or by calling our communications center at 262-473-0555. Information can also be reported to Walworth County Crime Stoppers at 262-723-2677 or 800-242-7463.

4. Can I have a block party in Whitewater?

No. Block parties are prohibited.

5. What are the animal control rules in the City of Whitewater?

You must have your dog under voice command or on a leash. If your animal is at large it will be impounded by the Walworth County Human Society. There is a $30 fee that must be paid to the City Treasurer before your animal is released.

Animals which habitually bark or cry are prohibited. Please review Municipal Ordinance Chapter 9.08 Animal Controls for further information regarding your responsibilities as a pet owner. Citations can be issued for noncompliance of these ordinances.

6. How many false alarms are allowed?

An individual business or residence is allowed 3 false alarm calls per year. The property or business owner may be billed $100 for each alarm thereafter.

7. What should I know if I'm a new resident of Whitewater?

View a concise guide to moving into a residential neighborhood (PDF) and some tips on partying smart, safe and sober (PDF) to find the information you need.

8. What does the Police Department do about complaints from citizens?

The Department promptly investigates allegations of misconduct or wrongdoing by department members and to take appropriate action as to discipline, policy change, or exoneration. A complaint means that someone is dissatisfied with our performance.

If we are doing something wrong, the complaint will help the department recognize and correct deficiencies in our service to the community. It is the intent of the Police Department to provide its residents with only the highest quality law enforcement service. Access the online citizen complaint form to submit a complaint.

9. Where can I find information for crime victims?

Being the victim of a crime is a very disturbing experience. The victim information guide (PDF) has been designed to describe some of the rights crime victims have in Wisconsin. It may help you in obtaining present and future services.

10. How can I submit a commendation for a Police Department employee?

When you want to say thank you for a job well done by a police officer or other employee of the department, you can visit or call the Whitewater Police Department during regular business hours and ask to speak to a supervisor, or write a letter addressed to:
Whitewater Police Department
Attention: Employee Commendation
312 W Whitewater Street
Whitewater, WI 53190

You may also email the department. When saying thanks, please try to remember the name of the employee, and the circumstances of how you were helped. The incident will be reviewed and the police officer or employee could receive an award or letter of commendation.

11. Is fingerprinting available to citizens?

Private fingerprinting is available through your local Sheriff's Department or University of Wisconsin-Whitewater Police Department.

12. Where can I view found property?

To view found property come to the Whitewater Police Department Monday through Friday from 8 a.m. to 4 p.m. Be prepared to present either written documentation or give a verbal confirmation of ownership.

13. Can I fundraise on the sidewalk?

For information on sidewalk fundraising, please refer to Municipal Code 5.28.035 Outdoor Food Sales.

14. What are the rules regarding skateboards in Whitewater?

For rules regarding skateboards, please refer to Municipal Code 11.48.115 Skate Boards and Skating.

15. Can I get a Police Department uniform patch?

As a result of security issues and budgetary concerns, the Whitewater Police Department maintains the following policy regarding requests for official Whitewater Police Department uniform patches:

• We will not honor any patch request from outside the continental United States.
• Any request from with in the continental United States must originate from another law enforcement agency and must be submitted on agency letterhead. Our patch can be displayed for agency use only, not for individual patch collections.

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Police - Citizen Complaints

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1. How do I initiate a complaint against police department personnel?

A complaint may be initiated in person, by telephone, by letter or online using the Citizen Complaint Form. Complaints can be filed 24 hours a day with a police supervisor. During regular business hours, other administrative personnel are also available to take a complaint.

If the complaint is against the Deputy Chief, Captain, Support Services Manager, Detective Lieutenant, Lieutenant or the Communications Coordinator the complaint should be filed with the Chief of Police. It the complaint is against the Chief of Police the complaint should be filed with the Whitewater Police and Fire Commission.

2. If I am under 18 years old, do I have the right to file a complaint?

Yes, just have a parent or legal guardian present with you.

3. Must I give my name to file a complaint?

No, however, anonymous complaints can be difficult to investigate and thus the conclusion might not be what you expected. Also, if the investigation results in criminal action against the employee, you may be needed for successful prosecution.

4. Will the employee know that I have made a complaint?

Yes, the employee will eventually be advised of the allegation made against him/her and, if the complainant has identified himself/herself, the identity of the person making the allegation will be provided to the employee.

5. Should I be concerned about possible retaliation for making a complaint?

Absolutely not! It is essential that public confidence be maintained so that we may properly investigate and adjudicate complaints.

6. What will happen to the employee?

If the investigation shows misconduct, the employee will be disciplined according to the seriousness of the rules violation. Disciplinary actions range from oral reprimand to suspension or in extreme cases, termination. If the allegation is criminal in nature, the case will be presented for prosecution. Other appropriate remedies include policy change and retraining.

7. How long will the investigation take?

Minor complaints are often handled immediately. The investigation of serious charges may take up to thirty days unless circumstances necessitate additional time.

8. Will I be notified of the results of the investigation?

Yes, once the investigation has been completed, you will be informed of the results if you have identified yourself when making the complaint.

9. What if I am not satisfied with the results of the investigation?

You may contact the Whitewater Police and Fire Commission, or in the case of possible criminal violations, you may contact the District Attorney.

10. What if I make false accusations?

Malicious and deliberate false accusations are occasionally made against the agency or its personnel. It is important to note that making a false statement which you know to be untrue may subject you to criminal charges and or a civil lawsuit by the agency or its employee.

11. Do you need help or further information about complaint filing?

If you have any questions or would like further information or assistance in filing a complaint, contact the Whitewater Police in person, by telephone at 262-473-0555, or by emailing the Police Department.

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Police - Licenses, Permits, & Registration

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1. Are licenses required for pets?

Dog licenses are required and valid for one calendar year. Dogs must wear licenses and rabies tags. A current rabies certificate is required to purchase an animal license.

Although cats are not required to be licensed, they must have a current rabies tag. Licenses are available for purchase at the Finance Department of the Municipal Building.

2. Are licenses required for bikes?

Required by the City, licenses can be obtained at the Police Department. The non-expiring license fee is $3.

3. Do I need a permit for fireworks in city limits?

Sale, use and possession of fireworks is prohibited without a permit. Please refer to the Municipal Code Chapter 5.08 Fireworks for more information.

4. Is a permit required for a recreational fire?

No permit is required however, there are regulations for these fires. View Municipal Code Chapter 8.32 Open Burning for more information. View the Whitewater Burning Permit Application Form.

5. How do I renew my vehicle registration?

The Whitewater Police Department is processing Wisconsin Department of Transportation vehicle renewals at the Police Department lobby. The hours of service are 8 a.m. to 4:30 p.m., Monday through Friday, excluding holidays and there is a fee of $10 per registration. You may contact us by phone at 262-473-0555 or by emailing the Police Department with questions regarding vehicle renewals.

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Police - Parking

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1. Where is parking prohibited?

Parking is prohibited on most Whitewater streets between 2 to 5 a.m. Winter parking restrictions begin on November 1st and end on March 31st (parking is prohibited on all city streets from 2 to 6 a.m.). On-street parking is prohibited when snowplowing or snow removal operations are in progress.

Parking is also restricted within 4 feet of a driveway and 10 feet from a fire hydrant. There is also no parking within 15 feet of the near limits of a cross walk and anywhere else where restricted by signage. Other than on a paved parking lot or driveway, parking is prohibited on front and side lawns. Uncovered storage of unlicensed, junk, and/or unregistered vehicles is prohibited in all residential neighborhoods.

2. What do I do if I get a parking ticket?

Parking tickets may be contested by contacting the Whitewater Police Department within 7 days of issuance for a Municipal Court appearance. If a court appearance is not requested the ticket must be paid within 7 days. Payments can be made by putting the payment and ticket number in an envelope and placing it in the payment drop boxes in the vestibules of the Whitewater Municipal Building, via the U.S. Postal Service (do not send cash), by calling 262-473-0555 with credit card information or electronically by using the Payment Services Network.

If you experience technical difficulties please call Payment Services Network support at 1-877-885-7968. Payment Services Network now has a mobile app for android and i-phone. Visit the Google play store or i-Tunes to download the free mobile app. Search for "PSN Payments".

3. What is the fee schedule for parking tickets?

For parking violations 1 to 11:

• Paid within 7 days forfeiture amount will be $20
• Paid after 7 days forfeiture amount will be $30
• Paid after 30 days forfeiture amount will be $40

Parking Violation 12 or more:

• Paid within 7 days forfeiture amount will be $80
• Paid after 7 days forfeiture amount will be $120
• Paid after 30 days forfeiture amount will be $160

Failure to pay after 60 days will result in an increase to $45 or $165 and the suspension of your vehicle registration, along with your name being added to the Wisconsin Tax Refund Intercept Program.

4. Where can I park during the winter?

The following winter parking rules have been established under Municipal Code 11.16.020:

• No winter time parking between the hours of 2 and 6 a.m.
  • It is unlawful for the operator or owner of any vehicle to park the vehicle on any street in the city between the hours of 2 and 6 a.m. on any day from November 1st of each year to March 31st of each year, except as hereinafter provided
    • Physicians and surgeons shall be permitted to park vehicles at any time when the physician is on emergency call
    • Parking shall be permitted in the metered downtown parking area after 5 a.m. of such period
    • By special advance arrangement with the Whitewater Police Department
  • Any person who violates the provisions of this section shall be subject to the penalties and provisions set forth at Sections 11.56.010(4) and 11.56.010(5) of this title. (Ordinance 1362 §1(part)

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Police - Traffic Accidents

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1. What should I do if I'm involved in an accident?

If involved in a traffic accident in the City, contact the Whitewater Police Department and an officer will be assigned to respond to the accident and determine the level of investigation necessary.

2. How can I obtain an accident report, incident report, or background check?

The person requesting a police accident report, incident report or background check must fill out a request form (PDF). It may take up to 10 business days for the copies of reports to became available. A fee may be charged for a faxed copy or copy of an accident report, incident report or record check.

Reports can be emailed to the Police at no cost. Please call 262-473-0555 and ask for the records department. Hours for the Police Inner Lobby and Records Department are Monday through Friday from 8 a.m. to 4:30 p.m. The offices are closed on holidays.

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Public Works

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1. Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?

There is no charge for trimming or removing a hazardous, diseased, or dead tree which is within the public road right-of-way.

2. What can and can’t be flushed?

Common questions are for pharmaceuticals, engine fluids, and paint products. The City has a pharmaceutical drop off box in the entryway of the municipal building for pharmaceuticals.

Jefferson County and Walworth County also have Clean Sweep programs in place to accept old medications and household chemicals. These programs should be utilized annually as City Ordinance 16.14.575 prohibits the above discharges. Information for these programs can be found at the Jefferson County website or the Walworth County website.

3. What are the compost site hours and rules?

Compost Site Schedule & Location

Update - Effective Wednesday, September 13, 2023 the hours of operation will change at the compost site from 3 p.m. - 7 p.m. to 2 p.m. - 6 p.m.  This will remain in effect until the site closes for the season on Wednesday, November 15, 2023.  However, the site will still remain open on Saturdays through November 11, 2023 from 8 a.m. - 2 p.m.

The City will provide a loader, for loading chips and compost, the first Saturday of every month until the site closes for the season.

 *Please allow enough time for unloading as the compost site will close promptly at the posted times.*

 NOTICE:   It is against city ordinance to deposit any yard waste debris on City streets or right of ways other than City of Whitewater designated days.

 If you have any questions please call the Department of Public Works at 262-473-0560.

The compost site is located at:
599 N. Jefferson Street
Whitewater, WI 53190

Compost Site Rules

The compost site is available to City of Whitewater residents only. Residents can bring yard waste to the site for disposal. Residents are required to empty the yard waste from any container used in the transportation of the yard waste and take the container home.

Residents can also help themselves to composted material or wood chips at the site. Residents must load their own compost or wood chips.

NOTICE:  City Ordinance Chapter 12.08 – Street Obstructions, Section: 12.08.010 – Residents are prohibited from depositing any yard waste debris on city streets or right of ways other than City of Whitewater designated days.

Questions

If you have any questions please call the Department of Public Works at 262-473-0560.

4. I seem to be using a lot of water. What should I do?

Most, but not all, water leaks come from a toilet that is leaking or sticking. In most cases you will not be able to hear the leak. A small leak can rob you of 500 gallons per day or more.

Have a qualified person check for leaks or call the Water Department at 262-473-0560 or the billing office at 262-473-1383 for other suggestions.

5. My street light is burnt out or doesn't work properly. Who takes care of it?

To report a light that needs maintenance call the Streets Department at 262-473-0560.

6. Who maintains the trees within the public road right-of-way?

The city routinely trims trees on a four or five year cycle. Trimming is done for the health of the tree and to prevent hazardous conditions for pedestrians and vehicles. The city will remove a hazardous, diseased, or dead tree as necessary. Questions may be directed to the Department of Public Works by calling 262-473-0560.

7. I have rusty water. What should I do?

From time to time you may experience "rusty" water. This is usually caused by:

• Hydrant flushing
• Someone using a large flow of water in a short time
• Unauthorized hydrant use
• A water main break

This water is bacteriologically safe to drink, but unpleasant to look at. This situation can be solved by running your cold water until it clears up. Call the Water Department at 262-473-0560.

8. I am moving out of the city. What should I do?

Make sure you call the Water Utility billing office at 262-473-1383 to order a "final" reading for water and sewer charges.

9. What type of wastes can be treated at the Wastewater Utility?

The Wastewater Utility has programs in place to accept septage and holding wastes. Other wastes such as leachates and specialty wastes (i.e. remediation site waste, pit waters) can utilize the facility if the waste is approved by city personnel after analysis. RV waste is also accepted at the facility for a nominal fee.

10. I have a question about my utility bill. Who should I contact?

Please call the Water Utility billing office at 262-473-1383 regarding any questions on your water/sewer bill.

11. Is my water safe to drink?

You bet it is! Municipal water is regulated by both the Department of Natural Resources and the Environmental Protection Agency. View a copy of the water quality report (PDF) from the Municipal Building.

12. What is the proper way to install a sump pump?

According to City Ordinance 16.14.570, it is illegal to discharge sump flows into the sanitary sewer. On a cumulative basis this overloads the collection system. Perhaps causing problems for your neighbors and/or city facilities. Sump pump discharges should be routed to the curb line for discharge to the stormwater system.

13. Does the city plant terrace trees?

Planting of terrace trees is the responsibility of the city. For more information please call the Forestry Department at 262-473-0560.

14. When is brush chipping?

Brush chipping is every Tuesday, all year. To have your brush chipped all you need to do is call 262-473-0560 before 5 a.m. on every Tuesday and leave your city address.

View City of Whitewater's Brush Collection Policy (PDF).

15. What do I do when there is a sewer backup in my home?

View information about sewer backups in the home. You can also review the no fault sanitary sewer backup damage reimbursement policy (PDF) and a list of area plumbers (PDF).

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Public Works - Sewer Backups in the Home

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1. What causes a sewer backup?

Sanitary sewer overflows can be caused by a number of factors. They usually involve sewer pipe blockages in either main sewer lines or service laterals (lines between buildings and the main line). Causes may include pipe breaks or cracks due to tree roots, system deterioration, and insufficient system capacity due to illegal sump pumps, residential or commercial growth, or construction mishaps.

In home and business plumbing systems, the main cause is accumulation of grease, tree roots, hair, or solid materials, such as disposable diapers or sanitary napkins that are too large for wastewater pipes to handle. Such materials may cause major backups in city lines as well as in residents’ lateral lines. Another possible cause of a sewer backup within the city’s system is vandalism. Leaves, sticks, rocks, and trash have been found in manholes. We hope you will report observations of any such activity.

2. Is there anything I can do to prevent a sewage backup into my home?

You can do the following to help prevent a sewage backup:

• Avoid putting grease down your garbage disposal or household drain. It can solidify, collect debris and accumulate in city lines, or build up in your own system.
• Never flush disposable diapers, wipes, sanitary napkins, or paper towels down the toilet. They could plug up your drains and may damage your plumbing system.
• If you have an older home your lateral pipe joints could have deteriorated. Consider whether the roots of large shrubs or trees near the line could invade and break pipes. It is a good idea to know the location of your lateral line(s). Property maps can often be acquired from your city planning department.
• If the lowest level of your home is below ground level, such as a basement floor drain, it may one day be affected by a backup. One way to prevent a sewage backup through such below ground areas is to install a “back-flow valve” on the lowest drain(s). You can also use a plumber’s test plug to close these drains when not in use.
• Always make sure that your plumbing system vent pipe is not plugged. (bird and squirrel activity is often the cause)
• For further information about preventive measures, contact a plumber or plumbing supply dealer.

3. How could a sewer backup affect me?

If the backup occurs in a city maintained line, the wastewater will overflow out of the lowest possible opening. Unfortunately, this may be a residential home or business especially those with basements, or where the lowest level is even with the sewer lines - the overflowing wastewater may exit through the home’s lower drains and toilets.

4. What should I do if sewage backs up into my home?

First, take action to protect people and valuable property. Then, do the following:

• Keeping in mind that ceramic plumbing fixtures such as toilets are fragile, quickly close all drain openings with stoppers or plugs. Tub, sink, and floor drains may need additional weight to keep them sealed. A string mop can be used to help plug toilet openings.
• Don’t run any water down your drains until the blockage has been cleared (i.e. dishwashers and laundry should be turned off).
• Call the Wastewater Utility immediately.
• A quick check with nearby neighbors will help determine if the backup appears to be in your neighbor’s wastewater line, and/or widespread in your neighborhood.
• Call a plumber if the problem is in your lateral service line (seeking quotes for all anticipated work is advised). View a list of local plumbing contractors (PDF).

5. If I call the city, what will they do about a sewer backup onto my property?

The following may occur if you call the city:

• You will be asked questions about the backup severity, possible causes, and occurrence frequency, etc.
• City personnel will check for blockages in the main line. In any case, the mainline will be immediately cleaned. It should be noted that mainline cleaning may dislodge obstructions in laterals due to the pressures generated during the process.
• If the main line is not blocked, you will be advised to call a plumbing or sewer contractor. View a list of local plumbing contractors (PDF) to check your lateral line. Maintenance and repair of the lateral line is the owner’s responsibility. View a diagram (JPG) for more information.
• To minimize damage and negative health effects, you should arrange for cleanup of the property as soon as possible. There are qualified businesses that specialize in this type of cleanup.
• If the sewer backup onto your property resulted from a blockage in the main sewer line it is still advised that you arrange for cleanup. Insurance issues can be dealt with after the health issues are remedied.

6. What does the municipality do to prevent this problem?

Every attempt is made to prevent backups in the public wastewater system before they occur. Sewer lines are designed to prevent accumulation and stoppages.

In addition, we have qualified staff devoted to inspecting and cleaning wastewater lines throughout the city on a regular schedule. Even with our maintenance schedule, backups are often beyond the city’s control. Most backups which do occur are confined to the sewage pipeline, rather than backing up into a home.

7. Will insurance cover any damage to my home or property?

In the majority of cases, a special rider can be added to your homeowner’s or renter’s insurance policy to cover damages related to sewage backups or water damage. This optional coverage is usually not very expensive, but you must usually request that it be added to your policy. Call your insurance agent today to discuss this policy option.

As with the majority of municipalities in the country, the city cannot assume financial responsibility for damages resulting from sewage backups that are beyond the city’s control. That is why it is important for property owners to confirm they are adequately insured - particularly if areas of their home lie below ground level. It also reinforces the importance of properly maintaining your homes plumbing system through some simple steps mentioned above.

On April 7, 2016 the City adopted a No-Fault Sanitary Sewer Backup Damage Reimbursement Policy (click here to learn more). The purpose of the policy is to provide a method for assisting homeowners with the financial burden of a sewer backup, which resulted from a condition within the city’s sanitary sewer system or lines, even when the city is not legally liable for the resulting damage. The City of Whitewater will provide up to $7,500 for residents to assist with clean-up costs, property damages and mechanical equipment essential to the habitation of the residence irrespective of whether the city is legally liable. Included in the $7,500 limit is reimbursement of personal property and/or possessions up to $1,000. The program has an annual aggregate limit of $30,000 per all occurrences. Please note the policy has a maximum of $7,500. Homeowners should check with their homeowner’s insurance provider to see if they are covered or if additional protection can be purchased.      

8. How and where should I report a sewer backup?

Emergency crews are on call 24 hours a day to assist you. In an emergency such as a sewer line backup, or if you observe any vandalism associated with the wastewater or sewer lines, contact the Wastewater Utility during normal business hours at 262-473-0560. All other hours, please contact the Police Department at 262-473-0555, option #4.

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Public Works - Streets & Forestry

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1. When does brush chipping occur?

Brush chipping is every Tuesday, year round. To have your brush chipped please call 262-473-0560 before 5 am on every Tuesday and leave your city address and phone number. 

View City of Whitewater's Brush Collection Policy (PDF).

2. Does the city plant terrace trees?

Planting of terrace trees is the responsibility of the City. For more information please call our department at 262-473-0560.

3. My street light is burnt out or doesn't work properly. Who takes care of it?

To report a light that needs maintenance, call the Whitewater Streets Department at 262-473-0560.

4. Who maintains the trees within the public road right-of-way?

The City routinely trims trees on a four- or five-year cycle. Trimming is done for the health of the tree and to prevent hazardous conditions for pedestrians and vehicles. The City will remove a hazardous, diseased, or dead tree as necessary.  For more information please call our department at 262-473-0560.

5. Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?

There is no charge for trimming or removing a hazardous, diseased, or dead tree which is within the public road right-of-way.  For more information please call our department at 262-473-0560.

6. What are the parking hours during the winter in Whitewater?

There is no parking on any street in the city between the hours of 2 am and 6 am on any day from November 1st of each year to March 31st of each year, except by special arrangements with the Whitewater Police Department.

7. What are the rules regarding snow and ice control?

Review the snow and ice control policy (PDF) to learn those rules.

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Public Works - Wastewater Facility Upgrades

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1. How long has this project been planned for?

Since the beginning stages of the ARRA project in 2009 this specific project has been identified and termed the “second phase” in council discussions. The first phase being the equipment replacement project completed in 2011. In addition, many of the needs associated with this project were the driving force behind development of a Facility Plan. This effort began in May of 2008.

2. What is the history of the Facility Plan?

It is important to note that the “draft” version (2010) and our current version (2014) are not a fair comparison without understanding the details. The draft version was just that as it was not given the opportunity to develop to the extent that our current version has. The draft version does however provide context by identifying tentative timeline milestones and documents our interest in scheduling project(s) when they make the most economic sense relative to debt and user rates.

In 2013 a request for proposals (RFP) was issued for review, modifications where appropriate, completion and final submittal of a Facility Plan. Four engineer firms were interviewed by a selection committee comprised of a consultant, city staff and elected officials. The firm which was awarded the contract was chosen unanimously. Technical Memorandum Number 4 (TM4/digestion complex) was not initially developed due to cost and an existing contract for a Biogas Feasibility Study with Trane.

Later, because of timeline concerns with the feasibility study our engineer was given approval to complete TM4. This will be provided to the WDNR in the form of an addendum once completed in the coming weeks. The Facility Planning process was well thought out and provided an infinite level of involvement by department staff and management. The Facility Plan was approved by the WDNR in September of 2014.

3. What is the project status?

At the council presentation on June 17, 2014, our consultant provided an update which included the project cost estimate. Following this on July 15, 2014 city council approved the engineering and bid services contract. This contract also includes a user rate study. This contract includes all efforts for getting the project ready for construction.

City staff has met with consultants on numerous occasions. We have communicated through countless phone calls and held site visits in order to validate equipment selection, review process intricacies and address any concerns or design options as we progress. Throughout this process, engineering cost estimates are closely monitored and prioritization are assigned.

Day long sessions have been held to concentrate on cost saving measures to make sure we maintain consistency in our decision making. At this time total project engineering estimates, not including TM4 (yet to be completed) are $18.7 million. We have recently learned that we will be unable to phase in rate increases which have been planned for since 2009. A onetime rate increase is required to meet the terms of preexisting loan requirements.

4. What will the impact be on my sewer use rate?

We will be unable to provide exact determination of rate impacts until bids are received for the project. However, we can provide residents an idea based on the total estimated project cost. It is anticipated that rate increase could be greater than 30%.

With this increase the average residential customer would see an increase of about $10 to $15 a month. As was noted previously, TM4 has not been accounted for at this time and we are not sure as to the impact this may have on the total project cost.

5. What is incorporated into Wastewater Utility debt?

Is it important to understand that utility debt includes necessary expenditures to the facility and to the collections system. The estimated value of our collection system is approximately $17 million. This in itself requires maintenance and planning and frequently has required borrowing as part of large road repair projects. In the recent past this has been a major component of our debt.

6. Will this be the end of rate increases for a long period?

I wish we had a crystal ball for future regulatory requirements and borrowing needs. The upcoming project does not include a construction component for phosphorus treatment. There are also other potential regulatory requirements on the horizon that could require a capital expenditure. Through good planning and creative solutions we hope to always minimize those costs.

7. Why do we need this project?

This project was not forced upon the City by the WDNR. However, standard engineering and life cycle schedules are completed in 20 year increments (NR110.09)(1)(a). A thorough review of the Whitewater facility has not been done since its construction in 1982. Planning for items that have outlived their useful life and preparing the utility for another 32 plus years of service is the responsible thing to do.

Ultimately, we must provide quality service to our customers while maintaining compliance with all regulatory requirements. Those requirements have changed since 1982 and will continue to do so in the future. The heart of most treatment systems is the secondary treatment process. Here in Whitewater that is accomplished using Rotating Biological Contactors or RBCs. Again, these were designed to a 20 year life cycle and units run 24 hours a day, 7 days a week.

We currently have 3 of the 48 RBCs out of service due to shaft failure. Another 6 are out of service due to their proximate location to the failed units. I could develop a list but I feel the point is better addressed by cost. We have received two cost opinions over the years and both have shown the cost to repair our existing system is greater than the cost of replacing it with a different, more flexible, technology. The secondary process and associated equipment is the largest cost component with this project. Additionally, electrical infrastructure, hydraulic constraints and code compliance all account for a large portion of the overall cost. The inclusion of these items was driven by process reliability, permit compliance and safe working conditions.

8. Can the project be accomplished in phases?

We did look at aspects of the project that were feasible to be looked at down the road as a separate project. This is shown as we identified Phosphorus removal as an item to be dealt with at a later date for various reasons. It may help to mention that the majority of the site will be touched by construction. Roadways will be rebuilt, failed pipes will be replaced, new tanks and process piping will be installed.

It would seem counterproductive to revisit an item with limited life and whose installation could feasibly cause damage to relatively new piping and roadways knowing that future costs will be greater. Also, the biological process is designed as a unit, with many moving parts and variables. Therefore, it is very important that items of a common design point are installed and brought online as one.

9. What equipment will be repurposed?

A secondary clarifier will be incorporated into the design for additional aeration capacity vs. construction of increased square footage in a new tank. Staff and consultants reviewed in length the ability to reuse our existing RBC tanks. Due to their shallow tank depth and the hydraulic profile it was not advantageous to re-purpose these tanks. All other tankage and buildings at the facility will remain.

10. What processes has the City selected?

The City has elected to move forward with a conventional activated sludge process that incorporates biological phosphorus removal. Along with this we will be incorporating mixed liquor wasting vs. the more typical batch wasting from the secondary clarifiers. This will allow for a consistent solids retention time and minimize any potential biological upsets due to filamentous bacteria.

11. What about phosphorus?

Originally, this project was intended to accommodate design and equipment to meet the new phosphorus standards adopted by WDNR on December 1, 2013. With this new water quality standard the allowable concentration for phosphorus discharge is lowered from 1 milligrams per liter to 0.075 milligrams per liter in Whitewater Creek. Because of cost savings, possible technological advances, fluctuating regulations and the potential for more cost effective solutions we have elected to postpone construction as a solution to meet phosphorus compliance regulations at this time.

When our new permit is issued we will have 7 to 9 years to meet these target levels, if construction is the chosen route. Based on current estimates this would have added an additional $4 million to this project. The options for phosphorus compliance are a discussion in its own right. This will be addressed with council and the regulatory community in the near future. Per the WDNR we will have until approximately 2017 to 2018 to decide on our chosen route for compliance.

As part of this upgrade Whitewater will be transitioning from chemical phosphorus removal to a biological phosphorus removal strategy. Chemical removal equipment will remain in place for emergencies and final effluent polishing as needed. Some cost savings will be realized with this change.

12. Tell me more about TM4 and why would we add more cost to this project?

TM4 is being incorporated as part of the Facility Plan and it will look at the current state of our digester complex and associated processes. Questions such as, does the complex operate as it should, what is the condition of the infrastructure, are there current or future regulatory concerns, is there room for improvement and if so, what is it and what is the estimated cost, will all be discussed and reviewed.

At this point some code and infrastructure concerns along with some very real options to leverage this valuable asset have been identified. Prioritization will be the key as we work through this document which is currently in draft form. Of all the processes at our utility, the digester complex has the greatest potential to generate revenue and offset future costs.

13. What new regulatory items are on the horizon?

There are several items currently in the works that we must be conscious of and keep our “ear to the ground” for. Phosphorus rule language has been adopted and will be in our new permit which is set for reissuance yet this year. In addition, Nitrogen is the next nutrient that regulators anticipate being included in future permits. Hopefully this is 10 plus years out?

A separate issue is land application regulations. Currently we apply our liquid biosolids to area agricultural land based on field Nitrogen requirements and code requirements in NR204. Per discussions with WDNR officials this will most likely change to a Phosphorus based (P index) system. What does that mean for us? We will need to identify more specific field sites and we will also need more acreage. More time and funds will have to be allocated for this change.

14. Will there be new challenges with the new treatment system?

Operations staff will be involved in a complete training program as we incorporate new equipment and processes. These training programs have been and will continue to be recorded for future reference. One unknown at this time has to do with solids handling.

Per references it is common for activated sludge facilities to be unable to decant or supernate solids from their sludge storage tanks or digesters. In the past, Whitewater has been able to decant (recycle if you will) approximately 1 million gallons of biosolids per year. This acts to further concentrate solids and minimizes trips to the field.

Proper planning would suggest that we need to account for, in some fashion, this higher volume, lower percent solids material. Both staff and consultants are actively pursuing options to address this issue.

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Public Works - Water Utility

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1. What causes discolored water or unpleasant odors?

Iron and manganese, which occur naturally in well water, can cause a rusty color. The City has pressure iron filters at the source to remove iron. It is not harmful. Run your water until it clears.

An unpleasant odor (usually described as smelling like rotten eggs) is almost always a problem with the water heater. A heating anode in the unit would be the culprit. Consult your plumber.

2. How can I avoid freeze-ups?

If you are going away on vacation in the winter, avoid turning your thermostat down as far as it will go. If the temperature falls too low in the basement where water service enters your home, your water meter or pipes might freeze and burst, resulting in water damage to your home. If your water meter freezes, you will be responsible for the charge for repair or replacing the meter.

3. Why are the hydrants flushed?

Hydrant Flushing is done twice a year to clean the mains from iron build up. During hydrant flushing you may experience discolored water which is not harmful. If you experience rusty looking water run your cold water faucet until it clears up.

4. Recently, my water pressure dropped or there is no water at all. What is happening?

Most often, reduction in water pressure is caused by something within the house. The valves on the water line coming into the house may not be open all the way. More frequently, however, a reduction in pressure is the result of a water softener no longer working properly. Most softeners are equipped with a manual bypass valve.

To check your softener, bypass it manually and water will not flow through the softener. If the pressure improves, the softener is the problem. If the pressure does not improve, call the Water Department at 262-473-0560 for further assistance.

5. Who is responsible for maintaining the sewer line to my home?

The homeowner is responsible for any service line blockage between the home and the City sewer main. This includes debris and tree roots. The homeowner is responsible for any repairs on the service line from the home to and including the connection at the property line. The City will repair sewer lines located within the public road right-of-way.

6. The valve on the street side of my water meter is leaking. Will the City repair it?

The City maintains the water line within the public road right-of-way and the meter itself. The rest of the system is the responsibility of the homeowner. The City does not provide repair service. The Utilities Division will shut off the water at the curb box if needed for a repair.

In an emergency situation, call the Water Works Department at 262-473-0560 or, if it is an evening or weekend, the Police Department at 262-473-0555 so a maintenance worker can be dispatched to shut off your water. If your repair is not an emergency, please call the Water Works Department at least 24 hours before the repair is to be made to schedule the water shut off.

The curb box will be located ahead of time and checked for operability. A maintenance worker will meet with you or your representative at the scheduled time to shut off the water.

7. I am setting up my water softener. What is the hardness of Whitewater's water, and what is the iron content?

The hardness is 17 grains per gallon. After leaving the water treatment plant, the iron and manganese content are both less than 0.008 parts per million.

8. Planning to dig in your yard?

If so, before you start, please call Diggers Hotline at 800-242-8511. Diggers Hotline will arrange for utility companies to mark the buried utility lines in your yard. It's a free service and could save your life.

Calls should be made at least 48 hours prior to the start of digging. Power outages should be reported to Electric/Power Outage Hotline by calling 1-800-662-4797.

9. My yard has been painted with different colors. What work is being done?

Utility companies have the right to work in the street right-of-way to lay or maintain their lines. Before work begins, the company calls to notify other utilities of the work to be done. The other utilities then mark their existing lines in the area.

Gas lines are marked in yellow, telephone and cable in orange, electric in red, water in blue, and sewer in green. To find out what work is being done, contact the utility companies.

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Smoke Testing

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1. Why do we need to perform Smoke Testing and what is it?

The City treats a large amount of “clear water” that does not require treatment.  This water enters the system through deficiencies or improper connections. High volumes can overwhelm the existing system and cause basement backups, sanitary sewer overflows, quality of treatment concerns and increased operational costs. 

Smoke testing is a means to locate areas of concern in the system.  A liquid smoke product is vaporized and forced into a length of sanitary sewer pipe that has been temporarily plugged on either end.  Air pressure carrying the smoke product will flow into all areas that are hooked into the sanitary system.  If your home is plumbed correctly, only the vent stack should show signs of smoke.

2. How will the smoke affect me and my pets?

If you have a respiratory or other health conditions, you may elect to move outdoors while smoke testing is occurring. This should be no longer than 20 minutes. If there are any other special circumstances, please contact the Wastewater Utility at (262) 473-0560, prior to July 22, 2021. If you will be gone for the day and pets are home you may want to leave some windows open slightly to promote ventilation. The liquid smoke product used is non-toxic and a scientific evaluation report along with a Safety Date Sheets (SDS) is available for review on the City’s website.

3. What should residents do prior to smoke testing?

If you have any unused or lightly used drains in your home please be proactive and pour approximately one (1) gallon of water down those fixtures.  This will fill up the drain trap, which will prevent smoke from coming into your home.  An example of this would be an old wash sink or basement floor drain.

4. What should I do if I notice smoke in my house?

Please contact a member of the smoke testing crew in your area to report your findings.  If you are unable to contact a crew member, please call (262) 473-0560.  After this, it is recommended you contact a licensed plumber to repair any deficiencies found during smoke testing.  If smoke is finding its way into your home during this inspection, it means that sewer gas is also able to make its way into your home as well.

5. Do I need to be home during smoke testing?

No, you do not need to be home but you may want to leave some windows open slightly to promote ventilation in your home.

6. Who has been given notice of the testing?

Wastewater Utility staff has discussed the upcoming testing with Police and Fire Department officials.  Residential homeowners and businesses in the testing area received notification by mail.  Information and links have been posted via Public Service Announcement (PSA) outlets, Facebook, the City of Whitewater website and the Whitewater Banner.  In addition, a notice was sent to the Whitewater Register.

7. Where will smoke testing be conducted?

A map has been created to show residents and business owners the area that will be tested.

2021 Smoke Testing Interactive Map

2021 Smoke Testing Map with Street Names (PDF)

8. What if I have other questions?

Please direct questions to the Wastewater Utility at (262) 473-0560.  Staff is available Monday-Thursday, 6:00 a.m. to 3:30 p.m. and Friday from 6:00 a.m. to 10:00 a.m.